Shipping policy
SHIPPING POLICY
Thank you for shopping with TYGR (tygr.us). Please review our shipping policy below. If you have any questions, contact us at thassia@tygr.us.
Order Processing
Orders are processed and shipped within 1–3 business days after payment is confirmed, Monday through Friday, excluding holidays. Once your order ships, you will receive a shipping confirmation email with your tracking information.
Where We Ship
We ship to addresses within the United States and to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom. If your country does not appear at checkout, we are not able to ship there at this time.
Domestic Shipping Rates (United States)
Domestic shipping is flat-rate, based on the total weight of your order:
- Economy (up to 5 lb): $4.90
- Economy (5–70 lb): $19.90
- Economy on orders of $50.00 or more: $5.00
- Standard (up to 1 lb): $6.90
- Standard (1–5 lb): $9.90
The shipping options available for your order, and the exact cost of each, are shown at checkout before you pay.
International Shipping Rates
International shipping rates are calculated at checkout based on your destination and the total weight of your order, and are provided by USPS and DHL Express. Delivery times vary by country. Any customs duties, import taxes, or other fees charged by your country are the responsibility of the recipient and are not included in our shipping rates.
Tracking
Every order includes tracking. Your tracking number is emailed to you when your order ships, so you can follow your package until it is delivered.
Shipping Delays
Once your order is with the carrier, delivery is in the carrier's hands, and delays can occur during holidays, severe weather, or carrier disruptions. If your tracking information has not updated for several days, contact us at thassia@tygr.us and we will help you look into it.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If you notice an error right after placing your order, email us at thassia@tygr.us as soon as possible and we will do our best to correct it before your order ships.
Damaged or Missing Packages
If your order arrives damaged, or your tracking shows "delivered" but you did not receive your package, contact us at thassia@tygr.us and we will work with you to make it right.
Questions
Email us anytime at thassia@tygr.us.